How can I place the order? Which is the fastest way to pay?
It's easy to place an order by clicking "Buy Now" on our website. Credit Card and PayPal are the quickest ways to pay since you will receive your registration code via e-mail within minutes after placing the order. Credit-card online, credit-card by phone, credit-card by fax, purchase order, check/wire transfer, ACH, postal mail are also available.
Can I receive a transaction confirmation after placing an order?
Immediately after you place an order online, you will receive a confirmation for your transaction and a confirmation by e-mail, including your invoice or receipt.
Is my private information safe?
Yes. Please feel free about your private information. We use SWREG as our partner for the payment process. SWREG is the renowned international software payment process solution and service provider, which has a complete process for the private information handling. It uses its world-class ecommerce platform with the most effective business processes, offering a world’s leading global payment service.
What currencies do you accept?
We accept many currencies, like Euro, US dollar, British pound, Australian dollar, Japanese yen, Canadian dollar, Swiss franc, Russian rouble, Brasilian real, Norwegian krona, Swedish krona, Polish zloty, Chinese renminbi yuan, Taiwan dollar, Indian rupee. You can select any currency for displaying the product price for ordering and purchasing.
What will this product cost me in my local currency?
SWREG processes transactions in USD, EUR, and GBP. If you do not use one of these three currencies, you may use an online currency converter to find the approximate cost in your local currency. Here are a few URL's you can use (please note: we cannot guarantee the accuracy of these sites, because they are not associated with our company):
http://www.bank-banque-canada.ca/en/exchange.htm
http://www.x-rates.com/calculator.html
I want to get your software in no time, which is the fastest payment for me?
Payment by Credit Card and PayPal are the fastest. Immediately after you pay, you are able to get the registration number by email.
What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
What is the Credit Card number form when I am filling up?
You just enter your card number as a continuous string of numbers.
When will my credit card be charged?
Your credit card will be charged the same day your purchase has been placed.
How will the charge show up on my credit card?
The charge will appear on your credit card as the name of the product you have purchased.
Is an invoice possible? How?
An invoice for your order will be issued only after payment is received.
For orders paid by credit card or direct debit from your bank account (electronic debit or online bank transfer), we will issue an invoice in no time.
For orders paid by wire transfer, check, or cash, you will first receive an order confirmation, and the invoice will be issued after payment is received.
In any case, we will automatically email your invoice or order confirmation to your billing address. The order documents are sent as PDF attachments with the email.
PDF is short for Portable Document Format, a multi-platform file format for documents. To be able to read PDF documents, you need Adobe© Reader©, which can be downloaded free of charge from Adobe.
What is this charge on my credit card/debit card statement?
You have placed an order for a product-typically, a software product-via the Internet. Your credit card has been charged by SWREG! You should have received a confirmation by e-mail at the time the credit card was charged.
How can I change the payment type for my order?
You can change your payment type for orders for which payment has not been received. Generally, this applies to wire transfers (not online wire transfers), check or cash payments, or if your credit card payment has been declined.
You can only change your payment type if the desired payment type has been activated for the publisher.
You can change the payment type for your order using any of the following three methods:
E-mail containing payment terms:
In this e-mail, you will find an encrypted link under "Expedited Delivery" that will direct you back to the order process. Select the desired payment type and enter the appropriate information. The form will be pre-populated with your personal information.
Password-protected "My Account" area:
Log in to the password-protected "My Account" area and open the applicable order. Check Payment type and Payment status under "Details" to find out whether your payment has already been received. If we have not yet received your payment, you can still change your payment type. Click on the link to return to the order process and select the desired payment type for this order.
What is “Extended Download Service”?
The Extended Download Service is an optional service offered by the payment processor (SWREG or Regnow) with additional cost. Once you purchase this service, you’ll be entitled to 2 year of re-download service for the very version of the product you purchased, which means the service provider will keep backup copy of the current version of the product you purchased, and allows you to download it from the link given to you at any time.
Do I have to purchase this "Extended Download Service"? What if I don’t purchase it?
The short answer is NO. Once you purchase any product from Tweak PDF Inc., you can retrieve the download and registration information for the product you purchased for free.
